Let me know if this helps, if not I can most certainly help you troubleshoot further! Thanks! For instructions, please see the article from Apple Support. NOTE: For users running Zoom on a Mac device with the M1 chip, they may need to download/install the Rosetta app in order to resolve this issue. > It is very important to restart the computer after the uninstall and before the reinstall We have standard clients and Macs with Apple Silicon chips. Verify if the user is installing the correct zoom client based on their mac chip model. Install the latest version of the desktop client from Uninstall the desktop client by following the steps in the how to uninstall zoom article But could you try the following steps? I'm seeing some success with this method on some users also facing this issue with the M1 Mac. This will then allow you to easily play media from JW Library on your Zoom meeting hosted from your Mac.Welcome to the Community! I know you already said you've uninstalled Zoom, restarted your mac, and restarted Zoom. This how-to will show you how to install “BlueStacks”, which is an Android emulator with very high performance, so that we can install and use the Android version of JW Library, which is very similar to the Windows version of JW Library that’s available on Windows PCs.
If you don’t have an M1 powered Mac (Intel based), then the below how-to is for you! How to Install the iOS version of JW Library on Apple M1 Machines running MacOS Big Sur 11.4 or Later How to use the iOS app for JW Library on Apple M1 Machines (including Mac Mini and Macbook Air) (pre MacOS 11.4) There are some options for users with an Apple M1 powered Mac – please see these two write-ups that I did (depending on your current version of MacOS):
If you have a Windows PC, that’s the way to go! However, some of us only have MacOS and using JW Library isn’t an option (sad face). For hosting a meeting on Zoom, the recommendation for the “host” is to use a Windows PC with JW Library installed on it, in order to play songs and other media for the meeting.
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